DELIVERY

We aim to deliver your Eco Timber Tents between 6-8 weeks from signing the order plans. This can fluctuate during high season. 

 The delivery vehicles we use vary from product to product and we require our customers to make us fully aware of any restrictions on access before the cabin is delivered as problems that are out of our control could lead to the cabin not being delivered and will leave the customer being charged with these fees as well as any re-delivery prices. 

WARANTY

We are confident in the quality of our product, on which we carry out extensive quality control checks to be certain of the products construction and fit. We therefore are glad to offer a 12 months manufacturer’s warranty against manufacturing defects on all our timber products. 

We are able to supply spare parts and supplies but we are not able to provide cover against the timbers natural qualities or if the products care instructions were not followed. 

If you have any worries concerning any of our products please contact us by email or by using our enquiry form. (LINKS)

Notes for consideration

We take our customer support very seriously and will do our utmost to sort out any problems but like any warranty it is not a blanket insurance against damage caused by storms, high winds, other acts of nature or malicious or non-malicious damage.

Please note that the guarantee will be invalid if:

1.      The building has been customised or modified in any way.

2.      The person claiming is not the original purchaser of the product. 

3.      The product has not been cared for as per the product care instructions (LINK).

4.      The product has not been erected on a solid, stable base. 

5.      The product has not been erected, fitted or installed correctly.

6.      The product is or has been touching any external wall which would allow moisture to penetrate the timber.

Get to know about the nature of our timber 

Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine-rounded items in particular may split. This will not affect the structural strength of the wood or the product guarantee.